Chesshere.com help center

You can do this using your "Account data" page; After you login to your account, click "My Stuff" and then click "Account data". you are required to enter your current password whenever you update your account data, this is because of a security reasons.

How can I change site colors, piece set, game page colors, site language, and other interface related options?

You can do this using your general preferences page; After you login to your account, click "My Stuff" and then click "General preferences".

I always receive some notification emails from chesshere.com, how to stop them?

You can do this using your general preferences page; After you login to your account, click "My Stuff" and then click "General preferences".

Why don't I recieve email notifications?

Please make sure:
1- Your email address is correct.
2- You didn't disable move notifications from your "General preferences" page.
3- You logout when you leave the site.
4- emails from chesshere.com are not blocked by your email service provider.
5- emails from chesshere.com are not delivered to your bulk/spam box.

How can I delete my account?

Unfortunately it is not possible to delete your account because deleting accounts could cause database inconsistency.

I won but my rating didn't change!

This could happen in three cases: 1- The game is not rated(you can see this in the game header), 2- you and your opponent made less than 2 moves in that game, and 3- If your rating is much higher than your opponent's rating.

How to cancel a game?

You can cancel a game if you and your opponent didn't make more than two moves, to cancel a game click "Cancel Game" in the game menu, Also When your opponent times out you are given the choice to cancel the game, however, tournament, team and championship games can't be canceled.

Why can't I play my friend?

Our system automatically prevents users who use or used the same computer from playing each other, this rule is intended to reduce multiple accounts, to prevent players from playing themselves, and to prevent the same player from creating multiple accounts to play in his team or tournament.

This rule may be unfair for some players, however, It will reduce cheating and will reduce the bad effects of multiple accounts problem.

This rule does not apply for premium members.